Introduction

At Fragrance Online, we value the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, store, and protect your data in accordance with the South African POPIA (Protection of Personal Information Act). By using our website, you agree to the practices described in this policy.

  1. Information We Collect
  2. Personal Information

When you make a purchase or create an account, we may collect:

  • Name and surname
  • Email address
  • Contact number
  • Delivery address
  • Payment details (secured through third-party payment gateways)

1: Automatic Data Collection

We may also collect data automatically when you visit our website, including:

  • IP address
  • Browser type
  • Device information
  • Pages visited and time spent on our website

2: How We Use Your Information

  • Order Processing: To process, confirm, and deliver your orders.
  • Customer Support: To respond to inquiries, support requests, and improve your shopping experience.
  • Marketing: To send promotional offers, newsletters, or updates if you opt-in.
  • Website Improvement: To analyze usage patterns and enhance website functionality.
  • Legal Compliance: To comply with legal obligations and prevent fraud.

3: Sharing Your Information

We do not sell or rent your personal information. However, we may share data with:

  • Payment service providers (for transaction processing)
  • Delivery partners (for shipping your orders)
  • Law enforcement or regulatory authorities when required by law
  • Service providers working on our behalf, under strict confidentiality agreements

4: Data Security

We implement appropriate security measures to protect your data against unauthorized access, alteration, or disclosure. This includes encryption, secure servers, and restricted access controls. Regular security audits are conducted to maintain data integrity.

5: Your Rights and Choices

Under POPIA, you have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Withdraw consent at any time (by contacting us)
  • Object to processing your data for marketing purposes

To exercise these rights, please contact us at [contact email/phone].

6: Data Retention

We retain your personal data only as long as necessary for the purpose it was collected or as required by law. Once no longer needed, your data is securely deleted.

7: Cookies and Tracking Technologies

Our website uses cookies to enhance user experience. You can manage cookies through your browser settings. Cookies help us analyze website traffic and customize content.

8: Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or our data practices. When updated, the effective date will be revised. We encourage you to review this policy regularly.