Frequently Asked Questions
What products do you sell?
We offer a wide range of authentic perfumes and fragrances for men and women, including popular brands and the latest releases.
How long does delivery take?
Delivery typically takes between 2 to 5 working days after your order has been processed.
Do you ship nationwide in South Africa?
Yes, we deliver to all locations across South Africa
How much does shipping cost?
Shipping costs are calculated at checkout and vary depending on your location and order size. Free shipping may be available for orders above a certain amount.
Can I track my order?
Absolutely! Once your order is shipped, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
You can return products within 14 working days of receipt, provided they are unopened, unused, and in their original packaging. Please see our full Return Policy for details.
How do I return an item?
Contact our customer service at [contact email/phone], provide your order details, and follow the return instructions we provide.
Do you accept international orders?
Currently, we only ship within South Africa.
Are the perfumes authentic?
Yes, we source some of our fragrances directly from trusted suppliers to ensure 100% genuine products.
And On the other hand, we do supply designer-inspired perfumes for men & woman
What payment methods do you accept?
We accept secure payments via credit/debit cards, EFT, and other popular payment solutions supported on our checkout page.
What should I do if I receive a damaged or incorrect product?
Please contact us immediately at [support@fragranceonline.co.za], and we will arrange for a replacement or refund. We will also cover the return shipping costs if it’s our mistake.
How can I contact customer support?
You can reach our customer service team via [email/phone], or through the contact form on our website.
